Imagine someone who has read ten books on communication. They know the techniques. They can name the frameworks. They know exactly what good communication is supposed to look like. Then their partner says something that hurt them, and they snap anyway.
Nothing they learned was necessarily wrong. The knowledge just didn’t address what was actually happening for them in that moment. They may know what good communication looks like, while still not understanding what happens inside them when they feel hurt, misunderstood or ignored.
Learning isn’t the problem. What the the problem?